Promoting Healthier Lifestyles to Families in Holland Michigan Family Fitness Center in Holland Michigan
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Member Survey

Dear Member, Family Fitness Center is always eager to serve you better. The purpose of this survey is to let us know how well we're doing. Please rate the following on a scale of 1 (worst) to 10 (best).

We need your opinions and suggestions in order to continue to improve the quality of our services and programs. Thank you for taking time to share your comments with us.

  Email:
Name:
     
1. Service Desk 1-10 Score
  a. Friendliness of Staff
  b. Efficiency
  c. Professionalism of Staff
  d. Telephone Manners
  Comments:

2. Fitness  
  a. Friendliness of Staff
  b. Assistance with Exercise Program
  c. Professionalism of Staff
  d. Cleanliness of Exercise Area
  e. Equipment Operation
  f. Equipment Meets Your Needs
  Comments:
3. Facility/Maintenance  
  Cleanliness of:  
 

a. Shower Area

 

b. Locker Room

 

c. Sauna

  Availability of:
 
d. Towels
 
e. Locker Room Supplies
  Comments:
4. Group Fitness (aerobics and indoor cycling)
  a. Friendliness of Staff
  b. Quality of Programs
  c. Professionalism of Staff
  d. Schedule Meets Your Needs
  Comments:
5. Membership/Administrative  
  a. Friendliness of Staff
  b. Efficiency
  c. Responsiveness
  Comments:
6. Playroom (Childcare)  
  a. Friendliness of Staff
  b. Friendliness of Staff
  c. Care of child(ren)
  Comments:
7. Youth Programs (Club R.I.O.T.)  
  a. Friendliness of Staff
  b. Quality of Programs
  c. Professionalism of Staff
  d. d. Schedule Meets Your Needs
  Comments:
8. Please indicate the availability
and general condition of the areas that you frequently use:
 
  Exc Good Fair Poor
Locker Room
Kids Gym/Playrooms
Cardiovascular Area
Gymnasium
Fitness Center
Group Fitness Room
Racquetball Courts
Women's Only Area
Lobby Area
9. General Information  
  Are there any members of the club staff you would like to recognize as always providing superior service?
  Are there any new programs (member and youth programs, special events, leagues) that you would like to see added by the club? If so, at what times?
  Do you have any suggestions that would help to make the club more useful and enjoyable for you?
  Would you recommend Family Fitness Center to your family and friends? Yes No
 
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